Healthcare professionals fight an uphill battle when they try to tackle customer relationships on their own. Why? It’s incredibly difficult to get to know patients in today’s very impersonal, computerized world. Patients are far too often shuffled through the assembly line of a doctor’s office and then sent on their way, with little personalized care along the way that gives them the comfort that a good healthcare provider should provide patients.
Hospitals and doctor’s offices alike have realized the consequences of this type of healthcare. Researchers have studied this phenomenon, documenting how people are often made to feel like mere patients.
Quality of care suffers when patients are shuffled through the system and sent home on their way. At times, patients may not even feel like they’ve received enough time to speak to a doctor about their healthcare concerns. Hospitals and doctor’s offices have tried to come up with various solutions for this dilemma. Reducing the number of patients can cripple a healthcare institution, so in recent years the solution has been something automated and effective, as in the case of this website: https://www.salesforce.com/solutions/industries/healthcare/overview/.
For many providers and healthcare institutions, this has been the answer for them. A CRM solution to the “people are not patients” problem has been an extremely effective one in recent years. Why? Because software is powerful and the makers of this particular software KNOW that the key to high quality healthcare is to know the patient as much as possible, even if the office is overflowing with hundreds or thousands of patients in a given day.
How CRM Software Saves the Day
CRM solutions in the healthcare industry have proven to be one of the most helpful overall. The acronym stands for “Customer Relationship Management,” and that’s exactly what the software is all about: managing customer relationships so that the customer feels more known, more human, and more cared for. Patient satisfaction with care has not been up to par in recent years, but CRM systems are changing all that by letting providers and institutions know their patients better through software.
The goal of this software is to create 1-to-1 journeys through the healthcare system that will help patients understand their care better, feel more appreciated and understood by the people that care for them, and develop an overall better experience when they must seek healthcare through a provider or institution. So far, the results have been positive and patients are once again feeling more human in a healthcare setting. These programs play to the strengths of a digital healthcare system, one that uses the gathered information to improve the customer experience instead of dehumanizing it.
As healthcare continues to change in the age of apps and social media, programs like Salesforce continue to light the way along the path. Patients have responded positively and continue to adjust to healthcare providers and hospitals that rely heavily on computers for their success.
Judy lees is a super-connector with AYC Web Solutions who helps businesses find their audience online through outreach, partnerships, and networking. She frequently writes about the latest advancements in digital marketing and focuses her efforts on developing customized blogger outreach services plans depending on the industry and competition.
The learning process should never end as we age, especially when it comes to our professional life. If you want to build a successful career, you must be willing to look for ways to improve yourself, whether you are the head of the company or only starting out in the industry. Knowledge is power, so read as many books as possible, take a course to advance in your career and absorb all you can to stand out in your chosen field.
- Focus on Solutions Not Problems
Stop focusing on all the problems you are facing in your career and start thinking about the best solutions. Adopting a proactive mindset will allow you to adapt to any challenges, so you can resolve the problem as soon as possible to move forward. There is a solution to your problem, you just need to find it.
- Boost Your Motivation
There might be times when you want to take a day off, call in sick or you may doubt why you want the career in the first place. Yet, it is important not to lose passion for your dream vocation or you may never reach your goals. Don’t allow a career slump to stop you from achieving your goals and instead look for ways to stay motivated in your work.
- Work Alongside the Right People
Increase your chances of success by surrounding yourself with can-do people, as their positive, proactive mindset may impact your attitude, productivity and creativity. Work with people who are willing to go above and beyond to get the job done, which will allow you to learn from their experience and attitude. They can also help to feed your ambition.
- Be Resilient
Everyone will be forced to overcome some form of challenge in their career. It is, therefore, your resilience that can be the difference between success and failure. Don’t allow obstacles to stand in the way of your goals and instead look for ways to jump over hurdles and recover from small and large setbacks. Perseverance and hard work will ensure you enjoy more highs than lows throughout your career.
- Start Networking
Don’t wait for opportunities to come to you. Determine your own future by building connections within your industry, which could lead to a rewarding connection with a like minded individual. Network with new people on LinkedIn to form new business relationships, and don’t be afraid to pass on your knowledge, advice or insights to become a thought leader in your industry.
- Build Sincere Relationships
Don’t aim to form meaningless relationships you don’t care about simply to advance your career. Networking is about building genuine relationships over formal connections. Be sincere and positive in your approach, and be willing to help others as much as they are willing to help you. You will get back what you put in, so allow your sincerity to shine through to gain and maintain a connection’s loyalty.
- Choose a Career that Makes You Happy
Believe it or not, happiness is not a by-product of success. It is a staple ingredient. Don’t embark on a career for the money or recognition, because all that should be a bonus later in your profession. Instead, build a career that makes you happy. Pleasure in your work will make you jump out of bed that little bit early, and finish a job a little later in the day. It can also result in increased productivity, focus, creativity and ambition. If you’re not happy in the job, you may never reach your full potential.
- Maintain Your Manners
Appreciation and friendliness can push you further in your career, as you can build great relationships with your employer, clients, employees or customers. Never underestimate the importance of “please” or “thank you” in business, regardless of your position. It can help you establish great relationships with people to climb up the career ladder, develop a more productive workforce or to create long-lasting relationships with customers or clients.
- Raise Your Standards
Raising your standards means you will strive for perfection, so you are more likely to reach your career goals. Professionals with high standards are more likely to become successful in their industry. To raise your standards, reflect on your current standards every two to three months to identify how you can raise your values or standards. For example, you can strive to form relationships with more established business connections or to thank more customers each month.
- Create a Professional Resume
Your resume is your introduction to a prospective employer, so it must reflect who you are and what you do. For example, if you are a graphic designer, a boring CV template will not showcase your talents, which is why you must create a resume that grabs an employer’s attention while showing off your skills. Consider your strengths and ensure you showcase them to the best of your ability on your CV, which could help you secure your dream career over another candidate.
- Push Yourself Outside of Your Comfort Zone
Don’t allow fear to stop you from going after your dreams. If public speaking is a problem, face your fear and give a presentation in front of your peers. If you are scared to launch your business from the ground up, start off small and work your way up until you have the confidence to quit your job and officially launch your new company. You’ll be glad you did.
Don’t wait for opportunities to come to you and take control of your professional future. Building your dream career will take time, hard work and a bucket load of determination. If you persevere, maintain your motivation and strive to build excellent relationships within your industry, the road to success might be shorter than you think.
Before you throw in the towel, consider these helpful five tips so that you can try to save your business:
- Amp up your marketing efforts – Maybe your business is struggling to make sales because potential customers are unaware of your products or services! To combat this, create fresh marketing materials that advertise your options. A new marketing campaign might be what your business needs to make more sales.
In addition, consider producing sponsored social media posts that target local patrons who are interested in your business’s industry. This will help you strategically reach the type of people who are most likely to give you business. Going forward, you should maintain your business’s social media profiles, and use them as a consistent way to keep customers updated on your sales and offerings. Overall, boosting your business’s online presence could help you increase sales, and redeem your business.
2. Apply for a loan – Are there parts of your business that need revamping, but you don’t have the money to pay for them? Consider applying for a business loan through a reputable lender. Having extra financing will allow you to invest in your business and improve whatever areas are suffering.
Prior to applying, research lenders and ensure that you are educated on their qualifications and terms. You’ll want to make sure that you meet their prerequisites prior to applying, so that you don’t waste your time. Once you find the right lender and receive financing, manage your money wisely. Since you’re in the process of saving your business, you should use this money for initiatives that will drive positive change for your operations.
3. Ask for customer feedback – If you’re unsure of why your business isn’t succeeding, turn to previous customers. Whether it is an email survey or in-store conversations, you should reach out to these individuals for constructive criticism. You might be surprised at how their suggestions will help you save your business.
4. Cut costs – If you’re spending your business’s finances on certain costs and not seeing the return, you might want to re-evaluate your budget. Perhaps you’re purchasing certain inventory that isn’t selling, or have equipment that you aren’t utilizing. You would be wise to get rid of or reduce these expenses. Since you’re considering closing your business, you should cut unnecessary costs so that you can have money on-hand for more pertinent needs!
5. Consider re-branding – Whether your business has garnered bad press, or your existing brand isn’t resonating with patrons, a rebrand might be the best step to take. Although it can be time consuming and potentially costly, rebranding could give your business a fresh start. Rebranding might entail a new name, logo or other identifying factors, but it could also signal a new era for your previously unsuccessful business.
Understandably, trying to salvage a failing business can be stressful. Hopefully, after reading this post, you’ll be able to devise a plan to save your business, and turn it into a lucrative venture.
Katie Alteri is the content marketing coordinator at Fora Financial, a company that provides working capital solutions to small businesses across the U.S. Fora Financial can also be found on Facebook and Twitter.
How Investment Bankers are Getting Involved in Cryptocurrency
A blockchain company creates a new digital token on a protocol such as Openledger, Ethereum or Counterparty and assigns the crypto an arbitrary value. The creators then assign the token an arbitrary value at the early-stage and then the early supporters of the project determine the value of the token based on market forces of supply and demand. To invest in an ICO, an investor has to purchase the digital tokens using an existing cyptocurrency such as Ether or Bitcoin. Investors normally trade digital tokens on cryptocurrency exchanges in order to create liquidity.
Benefits of Investing in ICOs
Some of the reasons why ICOs have become increasingly attractive to investment bankers include:
Huge profit potential — ICOs have a huge profit potential. For instance, in 2016, the early supporters of NEM and Monero cryptocurrencies saw their investments grow by as much as 2000 within a relatively short period. Similarly, the supporters of Ether, the digital currency used for the Ethereum protocol, doubled their investments in just three days. Investment bankers have noted the huge profit potential presented by ICOs and are increasingly investing in ICOs in order to get a piece of the pie.
Liquidity of cryptocurrencies — Since cryptocurrency investments offer liquidity, they allow investors to realize profits faster and more importantly, pull out profits easily. All an investor has to do is to convert a digital token into an existing cryptocurrency and then convert the cryptocurrency into fiat currency via an online service such as Coinbase.
Ability to Monetize the underlying protocol directly – Digital tokens allow the creators of a blockchain protocol to monetize the protocol directly by reserving a portion of new digital tokens for early adopters and early investors, as well as themselves. This group of early investors can use their tokens to support the applications of the crypto after it launches and attains some level of success. This means that the value of a digital token does not lie in its application but on the shared protocol layer in a blockchain project. Still, the applications built on the underlying blockchain protocol are useful in attracting attention to the protocol. However, as the price of a cryptocurrency increases, the market capitalization of its protocol grows faster than any application. This aspect of ICOs appeals to investment bankers.
Investment bankers are increasingly investing in initial coin offerings (ICOs) due to various reasons including the ability to monetize the underlying protocol directly, Blockchain Capital’s Brock Pierce explains to Bitcoinsit readers the benefits and drabacks of both. Liquidity of cryptocurrencies and the huge profit potential of ICOs. To invest in ICOs, investment bankers typically have to buy a new digital token from a blockchain company. The future of Coin Offerings are going to be huge and this is just the tip of the iceberg.
Nevertheless, life always throws us curve balls and hence we need to ensure that we’re prepared for the worst. If you own a credit card, you have to steer clear from the most common credit card blunders which can adversely impact your score. Here are some such mistakes to avoid.
#1: Making only the minimum payments
When you pay only the minimums on your credit card, this not only increases the total time that you take to pay off your balance but also raises the interest rate that you will pay on the card. Hence, financial experts always recommend you to pay more than the minimum amount. Increase the monthly installment towards your credit card and repay the balance sooner at a low cost.
#2: Cancelling your credit card when you’re not able to handle it
Before you cancel your credit card out of frustration, find out if cancelling a credit card can damage your credit score. Experts suggest that by canceling your credit card, you can hardly go anywhere with the issuer. This step costs your credit score by a number of points as you end up increasing your credit utilization ratio. Hence you should leave your credit card accounts open unless you’re dead-sure that closing them won’t decrease your score.
#3: Paying your cards late
Don’t make the mistake of paying your credit cards after the due dates pass. There are many who forget their actual due dates and end up accruing late fees and penalties which unnecessarily add on to their already high monthly payments. So, you should pay your monthly installments on time and even try automating your accounts if you tend to forget the dates often.
#4: Ignoring the credit card statement
In case you’re someone who doesn’t pay too much attention to your credit card billing statement, there will be higher chances of missing the due date. You could even end up missing some vital announcements regarding any further changes to the terms of your credit card. Moreover, the billing statement is the first place to identify any fraudulent charges on your account. Read it carefully to spot such thefts.
#5: Maxing out the card
Did you know that charging the balance of your credit card by more than 30% of your credit limit can have a drastic impact on your score? When you get closer to the credit limit, this increases the risk of accumulating penalty rates and over-the-limit fees. So, you have to maintain a decent balance on your credit card to have a healthy score.
Therefore, if you don’t want to tarnish your credit score and mar your future opportunities to borrow a home loan at the best rate, steer clear from all the above mentioned credit card mistakes.